Supplementary Information

Annex 4: GRI Content Index

GRI Standard/Disclosure Report commentary title
GRI 102: General Disclosures 2016
Organisational profile
102-1 Name of the organisation Corporate information
102-2 Activities, brands, products and services Note 1.3 – Principle business activities (Table 26)
102-3 Location of headquarters Corporate information
102-4 Location of operations About the Bank
102-5 Ownership and legal form About the Bank/Corporate information
102-6 Markets served About the Bank
102-7 Scale of the organisation A snapshot of the Bank’s profile
102-8 Information on employees and other workers Investing in our employees
102-9 Supply chain Partnerships for the goals
102-10 Significant changes to the organisation and its supply chain Report boundary
102-11 Precautionary principle or approach Precautionary principle
102-12 External initiatives Partnerships for the goals
102-13 Membership of associations Partnerships for the goals
102-14 Statement from senior decision-maker Chairman's Statement
Ethics and integrity
102-16 Values, principles, standards, and norms of behaviour
102-18 Governance structure Governance structure (Figure 15)
102-19 Delegating authority Governance structure
102-22 Composition of the highest governance body and its committees Composition of the Board and attendance (Table 12)
102-23 Chair of the highest governance body Segregating roles of Chairman and CEO
102-24 Nominating and selecting the highest governance body Appointment of Directors
102-25 Conflicts of interest Conflicts of interest
102-35 Remuneration policies Remuneration and benefits policy
102-36 Process for determining remuneration Remuneration and benefits policy
Stakeholder engagement
102-40 List of stakeholder groups Connecting with stakeholders
102-41 Collective bargaining agreements Enhancing employee experience
102-42 Identifying and selecting stakeholders Connecting with stakeholders
102-43 Approach to stakeholder engagement Connecting with stakeholders
102-44 Key topics and concerns raised How we connect with our stakeholders (Figure 05)
Reporting practice
102-45 Entities included in the consolidated financial statements Report boundary
102-46 Defining report content and topic boundaries Report boundary/Material matters
102-47 List of material topics Material matters (Table 05)
102-48 Restatements of information Report boundary
102-49 Changes in reporting Report boundary
102-50 Reporting period Introducing our 51st Annual Report
102-51 Date of most recent report Introducing our 51st Annual Report
102-52 Reporting cycle Introducing our 51st Annual Report
102-53 Contact point for questions regarding the report Introducing our 51st Annual Report
102-54 Claims of reporting in accordance with the GRI Standards Basis of preparation
102-55 GRI content index
102-56 External assurance
GRI 103: Management Approach 2016
103-1 Explanation of the material topic and its boundary Material matters/Business model
103-2 The management approach and its components Material matters/Business model
103-3 Evaluation of the management approach Material matters/Business model
GRI 200: Economic
GRI 201: Economic performance 2016 Prudent growth
201-1 Direct economic value generated and distributed Our sustainability footprint
GRI 203: Indirect economic impact 2016 Strengthening ties with micro customers
203-1 Infrastructure investments and services supported Strengthening ties with micro customers
GRI 300: Environmental 2016
GRI 302: Energy 2016 Safeguarding the environment
302-1 Energy consumption within the organisation Our sustainability footprint
302-4 Reduction of energy consumption Our sustainability footprint
GRI 305: Emissions Safeguarding the environment
305-1 Direct (Scope 1) GHG emissions Our sustainability footprint
305-2 Energy indirect (Scope 2) GHG emissions Our sustainability footprint
GRI 400: Social
GRI 401: Employment 2016 Employee recruitment and retention
401-1 New employee hires and employee turnover Our sustainability footprint
401-3 Parental leave Our sustainability footprint
GRI 404: Training and education 2016 Employee training, development, and advancement
404-1 Average hours of training per year per employee Our sustainability footprint
404-3 Percentage of employees receiving regular performance and
career development reviews
Our sustainability footprint
GRI 405: Diversity and equal opportunity 2016 Enhancing employee experience
405-1 Diversity of governance bodies and employees Our sustainability footprint
405-2 Ratio of basic salary and remuneration of women to men Our sustainability footprint
GRI 418: Customer privacy 2016 Service standards
418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data Our sustainability footprint
Non GRI disclosures
Instability and lack of policy consistency Context for performance/Outlook
Economic slowdown Context for performance/Outlook
Directed lending Context for performance/Outlook
Higher regulatory capital Context for performance/Outlook
Envisaged upturn in private sector credit and improvement in
asset quality
Context for our performance
Changing customer expectations Customer centricity