| 2019/20 | 2018/19 | ||
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Financial capital | ||
| Net interest income (Rs. billion) | 15.67 | 15.19 | |
| Profit after tax (Rs. billion) | 2.94 | 4.42 | |
| Impairment charges for loans and other losses (Rs. billion) | 4.75 | 1.95 | |
| Total assets (Rs. billion) | 171.66 | 172.54 | |
| Shareholders’ funds (Rs. billion) | 30.25 | 28.60 | |
| Deposits (Rs. billion) | 106.70 | 88.37 | |
| Loans and receivables portfolio (Rs. billion) | 147.75 | 151.71 | |
| Market capitalisation (Rs. billion) | 19.86 | 21.17 | |
| Net assets per share (Rs.) | 18.58 | 18.10 | |
| Last traded share price (Rs.) | 12.20 | 13.40 | |
| Dividend payout ratio (%) | 65.57 | 44.72 |
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Manufactured capital | ||
| Branches (Number) | 103 | 103 | |
| Service centres (Number) | 101 | 101 |
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Intellectual capital | ||
| Brand value (Rs. billion) | 8.79 | 8.72 | |
| Intangible assets (Rs. million) | 257.58 | 324.91 | |
| Cumulative service of employees (years) | Over 15,000 | Over 13,000 |
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Human capital | ||
| Total number of employees (Nos.) | 2,401 | 2,329 | |
| Retention ratio (%) | 90.82 | 88.90 | |
| New recruits (Nos.) | 334 | 492 |
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Social and relationship capital | ||
| Lending customers (Nos.) | 126,715 | 121,129 | |
| Deposit customers (Nos.) | 282,944 | 248,587 | |
| Repeat clients (%) | 44.22 | 43.47 | |
| Number of vehicle suppliers (Nos.) | 32,406 | 28,661 | |
| Total value of vehicle supplies procured (Rs. billion) | 60.62 | 66.80 | |
| Investment in local communities (Rs. million) | 55.53 | 120.29 | |
| Outreach of CSR initiatives (Nos.) | 79 | 155 |
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Natural capital | ||
| New staff trained | 334 | 492 | |
| Carbon footprint (tCO2eq) | 7,955.83 | 6,113.66 | |
| Volume of green lending (Rs. billion) | 1.87 | 5.48 | |
| Environmental initiatives (Nos.) | 12 | 31 | |
| Investment on natural environment (Rs. million) | 3.32 | 1.94 |