Our material issues are those that matter most to our key stakeholders and that have an impact on our ability to create value in the prevailing economic, social and environmental context in which we operate.
Based on the trends observed and the concerns of stakeholders, following material topics were prioritised in alignment with the relevant SDGs as follows:
|Priority||Material topic||Topic relevance||Alignment to SDGs|
|We need to ensure sustainable business growth by creating shared value to our stakeholders|
|Our shared purpose of existence|
|Our customers contribute to our sustainable growth|
|Our compliance with all applicable laws, regulations and standards safeguard our social license to operate|
|5||Human talent development||Our employees are the ambassadors of our responsible and ethical service|
|In a resource scarce world to reduce our costs|
|7||Digitalisation||To be future fit as resources become scarcer by transforming business activities with digital technology to increase accessibility and enhance customer experience|
|8|| Cyber resilience
|As threats from cyber-attacks increase protecting customers confidential information with integrity and internal controls is a must|
|9||Innovation||In a Volatile, Uncertain, Complex, and Ambiguous (VUCA) world, embedding trends in product development, innovating business models to be resilient and sustain our business|
|10||Climate finance||To help businesses affected by climate change to adapt and contribute with our capacity as a financial services provider to build a low carbon economy as a Participating Financial Institution|
We respond to our stakeholder concerns identifying potential areas for improvement, opportunities for differentiation and necessary changes to our strategy/business model.
This approach strengthens our legitimacy and social license to operate, builds trust and assures our sustainable growth as a socially relevant and responsible corporate citizen. Our strategy and business model is geared towards addressing all material concerns.