People’s Leasing & Finance PLC

Annual Report 2019/20

Our strategy

Our strategy, built on strong values, reflects our keen understanding of the operating environment and addresses stakeholder concerns, risks and opportunities, and material issues. The overall objective is to deliver sustainable value to all our stakeholders.

Our strategy is founded on five strategic imperatives. Under each strategic imperative, we have identified short and long-term goals which will help to steer the Company towards creating value.

Our strategic imperatives

1.
Pursuing sustainable growth

2.
Augmenting customer experience

3.
Achieving execution excellence

4.
Promoting efficient resource use

5.
Embodying responsible stewardship
  • Increasing business volumes by focussing on untapped markets
  • Intensifying recovery steps with strong monitoring of customer portfolio
  • Optimising group synergies
  • Positioning and building corporate brand image
  • Increasing presence through island-wide network
  • Diversifying product portfolio across customer segments
  • Improving life long customer relationships and satisfaction levels
  • Introducing new facilities through channel migration
  • Increasing customer awareness through responsible communication
  • Improving operational processes
  • Partnering for excellence
  • Attracting and retaining the best-suited talent
  • Building a competent, engaged, and motivated team
  • Utilising funds in an effective manner to optimise returns versus risk
  • Diversifying funding sources while managing liquidity
  • Reducing mismatch in maturities of assets portfolio and the funding base
  • Managing capital for growth and profitability
  • Maintaining ethical, open, and transparent business environment
  • Maintaining sound corporate governance practices
  • Addressing national and local societal priorities to create a sustainable shared value
  • Managing and optimising our direct impact on the environment
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