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Supplementary Information

Annex 3: GRI Content Index

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GRI Standard/Disclosure Report commentary title
GRI 102: General Disclosures 2016
Organisational profile
102-1 Name of the organisation Corporate information
102-2 Activities, brands, products and services Note 1.3 – Notes to Financial Statements
102-3 Location of headquarters Corporate information
102-4 Location of Operations About the Bank
102-5 Ownership and legal form About the Bank/ Corporate information
102-6 Markets served About the Bank
102-7 Scale of the organisation A snapshot of the Bank’s profile
102-8 Information on employees and other workers Employees by type and gender
102-9 Supply chain Partnership for the goals
102-10 Significant changes to the organisation and its supply chain Report boundary
102-11 Precautionary principle or approach Precautionary principle
102-12 External initiatives Basis for preparation/Partnership for the goals
102-13 Membership of associations Partnership for the goals
Strategy
102-14 Statement from senior decision-maker Joint message from the Chairman and his Successor
Ethics and integrity
102-16 Values, principles, standards and norms of behaviour Ethics and conduct
Governance
102-18 Governance structure Governance Structure
102-19 Delegating authority Bank’s approach to governance
102-22 Composition of the highest governance body and
its committees
Board of Directors and profiles, Composition of the Board
102-23 Chair of the highest governance body Segregation of roles
102-24 Nominating and selecting the highest governance body Appointment of Directors, Report of the BNC
102-25 Conflicts of interest Conflicts of interests, Report of the BRPTRC
102-35 Remuneration Benefits policies Remuneration and benefits policy
102-36 Process for determining remuneration Directors’ and Executive remuneration, Report of the BHRRC
Stakeholder engagement
102-40 List of stakeholder groups Connecting with stakeholders
102-41 Collective bargaining agreements Collective bargaining
102-42 Identifying and selecting stakeholders Connecting with stakeholders
102-43 Approach to stakeholder engagement Connecting with stakeholders
102-44 Key topics and concerns raised Mode and frequency of stakeholder engagement
Reporting practice
102-45 Entities included in the consolidated financial statements Report boundary
102-46 Defining report content and topic boundaries Report boundary/ Materiality matters
102-47 List of material topics Materiality matters
102-48 Restatement of information Report boundary
102-49 Changes in reporting Report boundary
102-50 Reporting period Introducing our 53rd Annual Report
102-51 Date of most recent report Introducing our 53rd Annual Report
102-52 Reporting cycle Introducing our 53rd Annual Report
102-53 Contact point for questions regarding the report Introducing our 53rd Annual Report
102-54 Claims of reporting in accordance with the GRI Standards This report has been prepared in accordance with the GRI Standards: Core option
102-55 GRI content index
102-56 External assurance Responsibility for sustainability practices and external assurance
GRI 103: Management Approach 2016
103-1 Explanation of the material topic and its boundary Material matters/Business model
103-2 The management approach and its components Material matters/Business model
103-3 Evaluation of the management approach Material matters/Business model
GRI 200: Economic
GRI 201: Economic performance 2016
201-1 Direct economic value generated and distributed Our sustainability footprint
GRI 203: Indirect economic impact 2016
203-1 Infrastructure investments and services supported Responding to the COVID-19 Pandemic
203-2 Significant indirect economic impacts Supporting SMEs and Micro Enterprises
GRI 207: Tax 2019
207-1 Approach to tax Income tax expenses
207-2 Tax governance, control and risk management Income tax expenses
207-3 Stakeholder engagement Income tax expenses
207-4 Country-by-country reporting Income tax expenses
GRI 300: Environmental
GRI 302: Energy 2016
302-1 Energy consumption within the organisation Our sustainability footprint
302-4 Reduction of energy consumption Our sustainability footprint
GRI 305: Emissions 2016
305-1 Direct (Scope 1) GHG emissions Our sustainability footprint
305-2 Energy indirect (Scope 2) GHG emissions Our sustainability footprint
GRI 400: Social
GRI 401: Employment 2016
401-1 New employee hires and employee turnover Our sustainability footprint
401-3 Parental leave Our sustainability footprint
GRI 403: Occupational health and safety 2018
403-1 to 403-7 Occupational health and safety management system A transformed working environment
403-9 Work related injuries There has been no injuries during the year
GRI 404: Training and education 2016
404-1 Average hours of training per year per employee Our sustainability footprint
404-3 Percentage of employees receiving regular performance
and career development reviews
Our sustainability footprint
GRI 405: Diversity and equal opportunity 2016
405-1 Diversity of governance bodies and employees Our sustainability footprint
405-2 Ratio of basic salary and remuneration of women to men Our sustainability footprint
GRI 418: Customer privacy 2016
418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data The Bank did not come across any complaint that had resulted in a reputational damage or significant financial loss
Non GRI disclosures
Instability and lack of policy consistency Operating context and outlook
Economic slowdown Operating context and outlook
Directed lending Financial relief initiatives
Higher regulatory capital
Envisaged upturn in private sector credit and improvement
in asset quality
Operating context and outlook
Changing customer expectations Customer centricity