Commercial Bank of Ceylon PLC

Annual Report 2018

Operational Excellence

Over the years the pressure for products and services with higher cost efficiencies has created the need to gear up internal systems and processes to improve accuracy, speed and quality of service. Thus the Bank has been committed in its investments towards achieving operational excellence and enhancing productivity. Initiatives are directed at streamlining back office operations to speed up and simplify processes, whilst investing in best-in-class technology for integration and modernising legacy systems. These initiatives have also contributed to freeing back-office routine staff to improve customer interaction whilst gearing them with focused training and development. The success and the impact of our efforts are readily reflected in the financial performance reported year after year supported by the growth in Social and Network Capital.

Operational excellence over the year