| GRI 102: General Disclosures 2016 |
|
| Organisational profile |
|
| 102-1 |
Name of the organisation |
|
| 102-2 |
Activities, brands, products and services |
Note 1.3 - Principle business activities |
| 102-3 |
Location of headquarters |
Note 1.1 - Corporate information |
| 102-4 |
Location of operations |
About the Bank |
| 102-5 |
Ownership and legal form |
About the Bank |
| 102-6 |
Markets served |
About the Bank |
| 102-7 |
Scale of the organisation |
A snapshot of the Bank's profile |
| 102-8 |
Information on employees and other workers |
Employee numbers |
| 102-9 |
Supply chain |
Collaboration with suppliers |
| 102-10 |
Significant changes to the organisation and its supply chain |
Report boundary |
| 102-11 |
Precautionary principle or approach |
|
| 102-12 |
External initiatives |
Collaboration for sustainable finance |
| 102-13 |
Membership of associations |
Not reported |
| Strategy |
|
| 102-14 |
Statement from senior decision-maker |
Chairman's Statement |
| Ethics and integrity |
|
| 102-16 |
Values, principles, standards, and norms of behaviour |
|
| Governance |
|
| 102-18 |
Governance structure |
|
| 102-19 |
Delegating authority |
Board of Directors |
| 102-22 |
Composition of the highest governance body and its committees |
Composition of the Board |
| 102-23 |
Chair of the highest governance body |
Roles of Chairman and CEO |
| 102-24 |
Nominating and selecting the highest governance body |
Appointment of Directors |
| 102-25 |
Conflicts of interest |
Conflicts of interest |
| 102-35 |
Remuneration policies |
Remuneration and benefits policy |
| 102-36 |
Process for determining remuneration |
Remuneration and benefits policy |
| Stakeholder engagement |
|
| 102-40 |
List of stakeholder groups |
Connecting with stakeholders |
| 102-41 |
Collective bargaining agreements |
Collective agreement and freedom of association |
| 102-42 |
Identifying and selecting stakeholders |
Connecting with stakeholders |
| 102-43 |
Approach to stakeholder engagement |
Connecting with stakeholders |
| 102-44 |
Key topics and concerns raised |
How we connect with our stakeholders |
| Reporting practice |
|
| 102-45 |
Entities included in the consolidated financial statements |
Report boundary |
| 102-46 |
Defining report content and topic boundaries |
Report boundary/Material matters |
| 102-47 |
List of material topics |
Material matters, Material mapping |
| 102-48 |
Restatements of information |
Report boundary |
| 102-49 |
Changes in reporting |
Report boundary |
| 102-50 |
Reporting period |
Introducing our 50th annual report |
| 102-51 |
Date of most recent report |
Introducing our 50th annual report |
| 102-52 |
Reporting cycle |
Introducing our 50th annual report |
| 102-53 |
Contact point for questions regarding the report |
Contact |
| 102-54 |
Claims of reporting in accordance with the GRI Standards |
Basis of preparation |
| 102-55 |
GRI content index |
|
| 102-56 |
External assurance |
|
| GRI 200: Economic |
|
| GRI 201: Economic performance 2016 |
|
| 201-1 |
Direct economic value generated and distributed |
Our sustainability footprint |
| GRI 203: Indirect economic impact 2016 |
Reaching diverse locations |
| 203-1 |
Infrastructure investments and services supported |
Reaching diverse locations |
| GRI 205: Anti-corruption 2016 |
Anti-corruption |
| 205-1 |
Operations assessed for risks related to corruption |
Our sustainability footprint |
| 205-3 |
Confirmed incidents of corruption and actions taken |
Our sustainability footprint |
| GRI 300: Environmental |
|
| GRI 302: Energy 2016 |
Sustainable energy |
| 302-1 |
Energy consumption within the organisation |
Our sustainability footprint |
| 302-4 |
Reduction of energy consumption |
Our sustainability footprint |
| GRI 305: Emissions |
Carbon footprint |
| 305-1 |
Direct (Scope 1) GHG emissions |
Our sustainability footprint |
| 305-2 |
Energy indirect (Scope 2) GHG emissions |
Our sustainability footprint |
| GRI 400: Social |
|
| GRI 401: Employment 2016 |
Employee recruitment and retention |
| 401-1 |
New employee hires and employee turnover |
Our sustainability footprint |
| 401-3 |
Parental leave |
Our sustainability footprint |
| GRI 404: Training and education 2016 |
Training and development |
| 404-1 |
Average hours of training per year per employee |
Our sustainability footprint |
| 404-3 |
Percentage of employees receiving regular performance and career development reviews |
Our sustainability footprint |
| GRI 405: Diversity and equal opportunity 2016 |
Diversity and equal opportunity |
| 405-1 |
Diversity of governance bodies and employees |
Our sustainability footprint |
| 405-2 |
Ratio of basic salary and remuneration of women to men |
Our sustainability footprint |
| GRI 418: Customer privacy 2016 |
Customer privacy |
| 418-1 |
Substantiated complaints concerning breaches of customer privacy and losses of customer data |
Our sustainability footprint |
| Non GRI disclosures |
|
|
Risk management |
|
|
Digitalisation and channel migration |
|
|
Bank’s CSR activities |
|
