The Covid-19 environment of 2020, caused a dramatic shift in how Sri Lankan financial institutions engaged with both internal and external stakeholders, with digital communications platforms taking the lead, as opposed to traditional communications and physical meetings. SDB bank’s strategy of investing in flexible and diverse ICT platforms targeting varied stakeholder groups, made it possible for the Bank to remain connected with exiting stakeholders at all times and also to connect with new customers and other external stakeholders that connected with SDB bank for the first time.

We define stakeholders as an individual, or a group that can be significantly impacted by our actions, products, or services. We remain acutely conscious that our stakeholders’ perceptions and behaviour can significantly impact our licence to operate and meet strategic goals. We use both formal and informal forms of engagement with stakeholders to formulate the Bank’s strategy. Their concerns are key considerations in delivering the core purpose of SDB bank.

Stakeholders we engage with are the individuals and entities who can reasonably be expected to be impacted by the Bank’s activities, products, services, and financial performance. We also take into consideration the level of impact a stakeholder might reasonably be expected to have on the Bank’s ability to successfully implement its strategies.

Mechanisms we use to engage with stakeholders include: