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  • Annual Report 2023

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Supplementary Information

GRI Content Index

Statement of use:

DFCC Bank PLC has reported in accordance with the GRI Standards for the period (1 January 2023 to 31 December 2023).

GRI 1 used: GRI 1:

Foundation 2021

Gri Standard/Other Source Disclosure Location Omission
Requirement(s)
Omitted		 Reason Explanation
GRI 2:
General
disclosures
2021		 2-1 Organisational details 4-7, Back Inner page
2-2 Entities included in the organisation’s sustainability reporting 4-7
2-3 Reporting period, frequency and contact point 4-7
2-4 Restatements of information 4-7
2-5 External assurance 4-7, 423-424
2-6 Activities, value chain and other business relationships 8-12, 26-29, 75-92, 132-135
2-7 Employees 127-130
2-8 Workers who are not employees Refer to the explanation As at year end, the services of 30 employees at the Contact Center and 8 employees at the PFS department were outsourced.
2-9 Governance structure and composition 51, 182
2-10 Nomination and selection of the highest governance body 195 186-198
2-11 Chair of the highest governance body 22 – Chairman’s message, 179
2-12 Role of the highest governance body in overseeing the management of impacts 51, 186-198
2-13 Delegation of responsibility for managing impacts 51, 186-198
2-14 Role of the highest governance body in sustainability reporting 51, 186-198
2-15 Conflicts of interest 186-198
2-16 Communication of critical concerns 51, 186-198
2-17 Collective knowledge of the highest governance body 186-198
2-18 Evaluation of the performance of the highest governance body 51, 186-198
2-19 Remuneration
policies 		186-198
2-20 Process to determine remuneration 186-198
2-21 Annual total compensation ratio Refer to the explanation Information not disclosed due to confidentiality
reasons
2-22 Statement on sustainable development strategy 22-29
2-23 Policy commitments 94-98, 181
2-24 Embedding policy commitments 152-178, 181-183, 208-221
2-25 Processes to remediate negative impacts 152-178, 181-183
2-26 Mechanisms for seeking advice and raising concerns 95, 124, 152-178, 181-183
2-27 Compliance with
laws and regulations 		181-183 No penalties (fines) were imposed during the year
2-28 Membership
associations 		135
2-29 Approach to stakeholder engagement 54-61
2-30 Collective bargaining agreements Refer to the explanation The DFCC bank staff do not belong to any unions. Hence, there are no collective bargaining agreements in place
Material topics
GRI 3: Material
Topics 2021 		3-1 Process to determine material topics 4-7, 62-68
3-2 List of material topics 62-68
Economic performance
GRI 3: Material
Topics 2021 		3-3 Management of material topics 64 – Resilient Business and Inclusive Economic Growth, 70-74 Financial Capital
201-1 Direct economic value generated and distributed 75
GRI 201: Economic Performance 2016 201-2 Financial implications and other risks and opportunities due to climate change Refer to the explanation No significant impacts on the business due to climate change were identified during the reporting period.
201-3 Defined benefit plan obligations and other retirement plans 307, 360-367 Refer to the Notes to the Financial Statements on Defined Benefits Plan and Employee Benefits.
201-4 Financial assistance received from Government Refer to the explanation The Bank makes use of concessionary loan schemes provided by the Government of Sri Lanka
Market presence
GRI 3: Material
Topics 2021 		3-3 Management of material topics 195 – Board HR and Remuneration Committee, 205 – Employment and Remuneration Policies
GRI 202: Market Presence 2016 202-1 Ratios of standard entry level wage by gender compared to local minimum wage Refer to the explanation The minimum remuneration paid to entry level employees at DFCC Bank is above the national minimum wage rate. Both males and females are entitled to the same entry level minimum wage.
202-2 Proportion of Senior Management hired from the local community Refer to the explanation All senior management are hired from the local community.
Anti-corruption
GRI 3: Material
Topics 2021 		3-3 Management
of material topics 		95 – Anti Bribery and Corruption
GRI 205: Anti-corruption 2016 205-1 Operations assessed for risks related to corruption 95, 124
205-2 Communication and training about anti-corruption policies and procedures 95, 124
205-3 Confirmed incidents of corruption and actions taken 205 – compliance with laws, regulations and prudential requirements
Energy
GRI 3: Material
Topics 2021 		3-3 Management
of material topics 		144 – Energy Management
GRI 302:
Energy 2016 		302-1 Energy consumption within the organisation 144-145
302-2 Energy consumption outside
of the organisation 		145
302-3 Energy intensity 145
302-4 Reduction of energy consumption 144-145
302-5 Reductions in energy requirements
of products and services 		Refer to the explanation Reductions in energy requirements of products and services are not assessed at present.
Emissions
GRI 3: Material
Topics 2021 		3-3 Management
of material topics 		145 – Emission Management
GRI 305: Emissions 2016 305-1 Direct (Scope 1) GHG emissions 145
305-2 Energy indirect
(Scope 2) GHG emissions 		145
305-3 Other indirect
(Scope 3) GHG emissions 		145
305-4 GHG emissions intensity 145
305-5 Reduction of GHG emissions Refer to the explanation The year 2023 will be considered as the base year for the GHG emission calculation, as it was the first time the calculation was verified by an accredited external body.
305-6 Emissions of ozone-depleting substances (ODS) 145
305-7 Nitrogen oxides (NOx), sulfur oxides (SOx), and other significant air emissions 145
Employment
GRI 3: Material
Topics 2021 		3-3 Management
of material topics 		66 – Equal Opportunity Employment and Wellbeing,
205 – Employment and Remuneration Policies
GRI 401: Employment 2016 401-1 New employee hires
and employee turnover 		128
401-2 Benefits provided to full-time employees that are not provided to temporary or part-time employees 125, 306
401-3 Parental leave 130
Occupational health and safety
GRI 3: Material
Topics 2021 		3-3 Management of material topics 126 – Occupational Health and Safety
GRI 403: Occupational
Health and
Safety 2018 		403-1 Occupational health and safety management system 126
403-2 Hazard identification, risk assessment, and incident investigation 126 The bank has identified hazards related to employee health & safety and has a secure environment policy and a BCP related risk assessment mechanisms in place. The bank ensures a safe, hazard free environment for its employees.
403-3 Occupational health services 126
403-4 Worker participation, consultation, and communication on occupational health and safety 126
403-5 Worker training on occupational health and safety 126
403-6 Promotion of worker health 126
403-7 Prevention and mitigation of occupational health and safety impacts directly linked by business relationships 126
403-8 Workers covered by an occupational health and safety management system 126
403-9 Work-related injuries Refer to the explanation No work related injuries on health incidents were reported.
403-10 Work-related ill health Refer to the explanation
Training and education
GRI 3: Material
Topics 2021 		3-3 Management of material topics 123-Talent development
GRI 404: Training and Education 2016 404-1 Average hours of training per year per employee 126-127 Specific information on average training hours per employee by gender and employee categorisation has not been analysed
404-2 Programs for upgrading employee skills and transition assistance programmes 123, 126 Specific information to be disclosed on transition assistance programmes has not been analysed
404-3 Percentage of employees receiving regular performance and career development reviews 125
Diversity and equal opportunity
GRI 3: Material
Topics 2021 		3-3 Management
of material topics 		124 – Diversity,
Equity and Inclusion
GRI 405: Diversity and Equal Opportunity 2016 405-1 Diversity of governance bodies and employees 128-129
405-2 Ratio of basic
salary and remuneration
of women to men 		129
Non-discrimination
GRI 3: Material
Topics 2021 		3-3 Management of material topics 125 – Gender and
Non-Discrimination
GRI 406: Non-discrimination 2016 406-1 Incidents of discrimination and corrective actions taken Refer to the explanation No incidents were reported during the year
Local communities
GRI 3: Material
Topics 2021 		3-3 Management of material topics 50 – DFCC Approach towards Sustainability;
136-141 – Social Capital
GRI 413: Local Communities 2016 413-1 Operations with local community engagement, impact assessments, and development programs 136-141 No impact assessment have been done during the reporting period.
413-2 Operations with significant actual and potential negative impacts on local communities Refer to the explanation No impact assessment have been done and there are no negative impacts that we are aware of at present.
Customer health and safety
GRI 3: Material
Topics 2021 		3-3 Management of material topics 117 – Product and Services Responsibility
GRI 416: Customer Health and Safety 2016 416-1 Assessment of the health and safety impacts of product and service categories Refer to the explanation As a financial service provider, the health and safety impacts of our products and services cannot be readily measured. But we strive to educate our customers on financial literacy so that they make the best use of products.
416-2 Incidents of non-compliance concerning the health and safety impacts of products and services
Marketing and labeling
GRI 3: Material
Topics 2021 		3-3 Management
of material topics 		105 – Customer Centricity
118 – Marketing Communications
GRI 417: Marketing and Labeling 2016 417-1 Requirements for product and service information and labeling Refer to the explanation Product and service information is published on the Bank's website
(www.dfcc.lk) and in
marketing communication material in all three languages; Sinhala, Tamil & English
417-2 Incidents of non-compliance concerning product and service information and labeling Refer to the explanation No known incidents
417-3 Incidents of non-compliance concerning marketing communications Refer to the explanation No known incidents
Customer privacy
GRI 3: Material
Topics 2021 		3-3 Management
of material topics 		105-Customer Centricity
GRI 418: Customer Privacy 2016 418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data Refer to the explanation No complaints relating to privacy/data breaches were received from customers during the year