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Statement of use:
DFCC Bank PLC has reported in accordance with the GRI Standards for the period (1 January 2023 to 31 December 2023).
GRI 1 used: GRI 1:
Foundation 2021
Gri Standard/Other Source | Disclosure | Location | Omission | ||
Requirement(s) Omitted |
Reason | Explanation | |||
GRI 2: General disclosures 2021 |
2-1 Organisational details | 4-7, Back Inner page | |||
2-2 Entities included in the organisation’s sustainability reporting | 4-7 | ||||
2-3 Reporting period, frequency and contact point | 4-7 | ||||
2-4 Restatements of information | 4-7 | ||||
2-5 External assurance | 4-7, 423-424 | ||||
2-6 Activities, value chain and other business relationships | 8-12, 26-29, 75-92, 132-135 | ||||
2-7 Employees | 127-130 | ||||
2-8 Workers who are not employees | Refer to the explanation | As at year end, the services of 30 employees at the Contact Center and 8 employees at the PFS department were outsourced. | |||
2-9 Governance structure and composition | 51, 182 | ||||
2-10 Nomination and selection of the highest governance body | 195 186-198 | ||||
2-11 Chair of the highest governance body | 22 – Chairman’s message, 179 | ||||
2-12 Role of the highest governance body in overseeing the management of impacts | 51, 186-198 | ||||
2-13 Delegation of responsibility for managing impacts | 51, 186-198 | ||||
2-14 Role of the highest governance body in sustainability reporting | 51, 186-198 | ||||
2-15 Conflicts of interest | 186-198 | ||||
2-16 Communication of critical concerns | 51, 186-198 | ||||
2-17 Collective knowledge of the highest governance body | 186-198 | ||||
2-18 Evaluation of the performance of the highest governance body | 51, 186-198 | ||||
2-19 Remuneration policies |
186-198 | ||||
2-20 Process to determine remuneration | 186-198 | ||||
2-21 Annual total compensation ratio | Refer to the explanation | Information not disclosed due to confidentiality reasons |
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2-22 Statement on sustainable development strategy | 22-29 | ||||
2-23 Policy commitments | 94-98, 181 | ||||
2-24 Embedding policy commitments | 152-178, 181-183, 208-221 | ||||
2-25 Processes to remediate negative impacts | 152-178, 181-183 | ||||
2-26 Mechanisms for seeking advice and raising concerns | 95, 124, 152-178, 181-183 | ||||
2-27 Compliance with laws and regulations |
181-183 | No penalties (fines) were imposed during the year | |||
2-28 Membership associations |
135 | ||||
2-29 Approach to stakeholder engagement | 54-61 | ||||
2-30 Collective bargaining agreements | Refer to the explanation | The DFCC bank staff do not belong to any unions. Hence, there are no collective bargaining agreements in place | |||
Material topics |
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GRI 3: Material Topics 2021 |
3-1 Process to determine material topics | 4-7, 62-68 | |||
3-2 List of material topics | 62-68 | ||||
Economic performance |
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GRI 3: Material Topics 2021 |
3-3 Management of material topics | 64 – Resilient Business and Inclusive Economic Growth, 70-74 Financial Capital | |||
201-1 Direct economic value generated and distributed | 75 | ||||
GRI 201: Economic Performance 2016 | 201-2 Financial implications and other risks and opportunities due to climate change | Refer to the explanation | No significant impacts on the business due to climate change were identified during the reporting period. | ||
201-3 Defined benefit plan obligations and other retirement plans | 307, 360-367 | Refer to the Notes to the Financial Statements on Defined Benefits Plan and Employee Benefits. | |||
201-4 Financial assistance received from Government | Refer to the explanation | The Bank makes use of concessionary loan schemes provided by the Government of Sri Lanka | |||
Market presence |
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GRI 3: Material Topics 2021 |
3-3 Management of material topics | 195 – Board HR and Remuneration Committee, 205 – Employment and Remuneration Policies | |||
GRI 202: Market Presence 2016 | 202-1 Ratios of standard entry level wage by gender compared to local minimum wage | Refer to the explanation | The minimum remuneration paid to entry level employees at DFCC Bank is above the national minimum wage rate. Both males and females are entitled to the same entry level minimum wage. | ||
202-2 Proportion of Senior Management hired from the local community | Refer to the explanation | All senior management are hired from the local community. | |||
Anti-corruption |
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GRI 3: Material Topics 2021 |
3-3 Management of material topics |
95 – Anti Bribery and Corruption | |||
GRI 205: Anti-corruption 2016 | 205-1 Operations assessed for risks related to corruption | 95, 124 | |||
205-2 Communication and training about anti-corruption policies and procedures | 95, 124 | ||||
205-3 Confirmed incidents of corruption and actions taken | 205 – compliance with laws, regulations and prudential requirements | ||||
Energy |
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GRI 3: Material Topics 2021 |
3-3 Management of material topics |
144 – Energy Management | |||
GRI 302: Energy 2016 |
302-1 Energy consumption within the organisation | 144-145 | |||
302-2 Energy consumption outside of the organisation |
145 | ||||
302-3 Energy intensity | 145 | ||||
302-4 Reduction of energy consumption | 144-145 | ||||
302-5 Reductions in energy requirements of products and services |
Refer to the explanation | Reductions in energy requirements of products and services are not assessed at present. | |||
Emissions |
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GRI 3: Material Topics 2021 |
3-3 Management of material topics |
145 – Emission Management | |||
GRI 305: Emissions 2016 | 305-1 Direct (Scope 1) GHG emissions | 145 | |||
305-2 Energy indirect (Scope 2) GHG emissions |
145 | ||||
305-3 Other indirect (Scope 3) GHG emissions |
145 | ||||
305-4 GHG emissions intensity | 145 | ||||
305-5 Reduction of GHG emissions | Refer to the explanation | The year 2023 will be considered as the base year for the GHG emission calculation, as it was the first time the calculation was verified by an accredited external body. | |||
305-6 Emissions of ozone-depleting substances (ODS) | 145 | ||||
305-7 Nitrogen oxides (NOx), sulfur oxides (SOx), and other significant air emissions | 145 | ||||
Employment |
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GRI 3: Material Topics 2021 |
3-3 Management of material topics |
66 – Equal Opportunity Employment and Wellbeing, 205 – Employment and Remuneration Policies |
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GRI 401: Employment 2016 | 401-1 New employee hires and employee turnover |
128 | |||
401-2 Benefits provided to full-time employees that are not provided to temporary or part-time employees | 125, 306 | ||||
401-3 Parental leave | 130 | ||||
Occupational health and safety |
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GRI 3: Material Topics 2021 |
3-3 Management of material topics | 126 – Occupational Health and Safety | |||
GRI 403: Occupational Health and Safety 2018 |
403-1 Occupational health and safety management system | 126 | |||
403-2 Hazard identification, risk assessment, and incident investigation | 126 | The bank has identified hazards related to employee health & safety and has a secure environment policy and a BCP related risk assessment mechanisms in place. The bank ensures a safe, hazard free environment for its employees. | |||
403-3 Occupational health services | 126 | ||||
403-4 Worker participation, consultation, and communication on occupational health and safety | 126 | ||||
403-5 Worker training on occupational health and safety | 126 | ||||
403-6 Promotion of worker health | 126 | ||||
403-7 Prevention and mitigation of occupational health and safety impacts directly linked by business relationships | 126 | ||||
403-8 Workers covered by an occupational health and safety management system | 126 | ||||
403-9 Work-related injuries | Refer to the explanation | No work related injuries on health incidents were reported. | |||
403-10 Work-related ill health | Refer to the explanation | ||||
Training and education |
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GRI 3: Material Topics 2021 |
3-3 Management of material topics | 123-Talent development | |||
GRI 404: Training and Education 2016 | 404-1 Average hours of training per year per employee | 126-127 | Specific information on average training hours per employee by gender and employee categorisation has not been analysed | ||
404-2 Programs for upgrading employee skills and transition assistance programmes | 123, 126 | Specific information to be disclosed on transition assistance programmes has not been analysed | |||
404-3 Percentage of employees receiving regular performance and career development reviews | 125 | ||||
Diversity and equal opportunity |
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GRI 3: Material Topics 2021 |
3-3 Management of material topics |
124 – Diversity, Equity and Inclusion |
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GRI 405: Diversity and Equal Opportunity 2016 | 405-1 Diversity of governance bodies and employees | 128-129 | |||
405-2 Ratio of basic salary and remuneration of women to men |
129 | ||||
Non-discrimination |
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GRI 3: Material Topics 2021 |
3-3 Management of material topics | 125 – Gender and Non-Discrimination |
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GRI 406: Non-discrimination 2016 | 406-1 Incidents of discrimination and corrective actions taken | Refer to the explanation | No incidents were reported during the year | ||
Local communities |
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GRI 3: Material Topics 2021 |
3-3 Management of material topics | 50 – DFCC Approach towards Sustainability; 136-141 – Social Capital |
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GRI 413: Local Communities 2016 | 413-1 Operations with local community engagement, impact assessments, and development programs | 136-141 | No impact assessment have been done during the reporting period. | ||
413-2 Operations with significant actual and potential negative impacts on local communities | Refer to the explanation | No impact assessment have been done and there are no negative impacts that we are aware of at present. | |||
Customer health and safety |
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GRI 3: Material Topics 2021 |
3-3 Management of material topics | 117 – Product and Services Responsibility | |||
GRI 416: Customer Health and Safety 2016 | 416-1 Assessment of the health and safety impacts of product and service categories | Refer to the explanation | As a financial service provider, the health and safety impacts of our products and services cannot be readily measured. But we strive to educate our customers on financial literacy so that they make the best use of products. | ||
416-2 Incidents of non-compliance concerning the health and safety impacts of products and services | |||||
Marketing and labeling |
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GRI 3: Material Topics 2021 |
3-3 Management of material topics |
105 – Customer Centricity 118 – Marketing Communications |
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GRI 417: Marketing and Labeling 2016 | 417-1 Requirements for product and service information and labeling | Refer to the explanation | Product and service information is published on the Bank's website (www.dfcc.lk) and in marketing communication material in all three languages; Sinhala, Tamil & English |
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417-2 Incidents of non-compliance concerning product and service information and labeling | Refer to the explanation | No known incidents | |||
417-3 Incidents of non-compliance concerning marketing communications | Refer to the explanation | No known incidents | |||
Customer privacy |
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GRI 3: Material Topics 2021 |
3-3 Management of material topics |
105-Customer Centricity | |||
GRI 418: Customer Privacy 2016 | 418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data | Refer to the explanation | No complaints relating to privacy/data breaches were received from customers during the year |