Organisational Overview
Non-financial Highlights
Table – 02
| Sustainability pillar | Capital/Indicator | Unit of measure/Description | 2022 | 2021 | Impacted outcome |
 Sustainable banking |
Intellectual capital | ||||
| Brand Equity (Brand Finance) | Rs. Bn. | 46.700 | 43.657 | Customer centricity | |
| Brand Ranking (Brand Finance) | Number | 3 | 4 | ||
| Compliance with industry standards- ISO 27001:2103, PCI-DSS, Baseline Security Standards | Compliance | Yes | Yes |
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| Key digital banking initiatives/products introduced during the year | Type of innovation | Flash toolkit | First bank in Sri Lanka to integrate with the Import and Export Control Department for online payments |
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| Wearable banking through Flash |
Innovative features for flash digital account | ||||
| Arunalu children’s savings account in foreign currency | Becoming the first bank to launch Viber Banking in Sri Lanka | ||||
| Millionaire Investment Plan in foreign currency | Automation of the process of early Redemption of eFD | ||||
| Personal loan request feature on ComBank Digital | The new “Q+ Online Pay” facility was launched | ||||
| Listed in Top 1000 Banks in the World | Number | For 12 consecutive years | For 11 consecutive years | Stability and resilience | |
| Employees serving for > 20 years | Number | 854 | 797 | Operational Excellence | |
| Number of existing customers migrated to online banking channels as at the end of the year | Number | 265,183 | 212,806 |
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| New customer acquisition through digital channels | Number | 9,539 | 12,491 | ||
| Total number of financial transactions initiated through digital channels during the year | Number | 49,086,590 | 37,841,881 | ||
| ComBank digital customer base as at the end of the year | Number | Over 800,000 | Over 500,000 | ||
| Social and network capital | |||||
| Bank’s position as a lender to the SMEs | Ministry of Finance Data | Largest SME lender in 2021 | Largest SME lender in 2020 | ||
| Facilities subjected to SEMS screening during the year | Number | 11,792 | 9,938 | ||
| Adoption of IFC Performance Standards | Compliance | Yes | Yes | ||
 Responsible organisation |
Human capital | ||||
| Employment opportunities created at the end of the year | Number | 5,121 | 5,072 |
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| New recruits during the year | Number | 369 | 226 | ||
| Investment in training and development during the year | Rs. Mn. | 65.375 | 22.955 | ||
| Total training hours during the year | Hours | 151,448 | 79,928 | ||
| Natural capital | |||||
| Reforestation | Area | Initiated the reforestation of a 100-hectare degraded habitat belonging to the Kandegama forest in Polonnaruwa District | – |
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| Mangrove restoration | Number of plants Coverage meters |
7,000 plants 1,250 meters |
– | ||
| Paper recycled | Kgs | 189,800 | 143,060 | ||
| Green financing portfolio | Rs. Mn. | 16,476 | 15,585 | ||
| Contribution of Green finance portfolio for reduction of CO2 emissions to the atmosphere as at December 31 | CO2 Tonnes. | 229,752.47 | 225,847.33 | ||
| Energy consumption | Gigajoules | 38,416 | 42,906 | ||
| Solar power generated as a % of energy consumption | 4.38% | 2.35% | |||
| Total carbon footprint | |||||
| Direct (Scope 1) GHG emissions | CO2 Tonnes | Pending | 1,203 | ||
| Energy indirect (Scope 2) GHG emissions |
CO2 Tonnes | Pending | 7,144 | ||
 Community Sustainability |
Social and network capital | ||||
| IT labs established in rural schools at the end of the year | Total number | 280 | 253 |
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| Students benefited from IT labs | Total number | Approximately 40,000 | Approximately 35,000 | ||
| STEM classrooms in schools at the end of the year | Total number | 140 | 97 | ||
| Students benefited from STEM classrooms as at the end of the year | Total number | Over 50,000 | |||
| Math labs established in rural schools at the end of the year |
Total number | 85 | 41 | ||
| Computer coding clubs as at the end of the year | Number of schools | In 100 schools | In 100 schools | ||
| Supported the Vocational Training Authority to enroll students from government schools and providing jobs as at the end of the year |
Number of jobs provided | Over 280 | Over 200 | ||
| MSME participants in Financial literacy programmes conducted by the Bank | Total number | 12,699 | 11,859 | ||
| Members in ComBank BIZ Club | Total number | 5,243 | 4,807 | ||
| Participants in Capacity-building programmes for women entrepreneurs | Total number | 425 | 278 | ||
| Donation of critical medical equipment and infrastructure facilities to government hospitals | Value and Number of hospitals | Rs. 17.5 Mn. and 8 hospitals | Rs. 26.3 Mn. and 25 hospitals |