Business Model

Stakeholders

Stakeholder Engagement

Conducting business successfully across the Hotel’s operations requires constant engagement and dialogue with our stakeholders. Understanding the impacts and implications of our enterprise on these groups, both internal and external and how they think and respond to issues of importance to them is vital to the long-term prosperity and well-being of both the Hotel and its stakeholder.

We have various mechanisms for engaging with our stakeholders. The table below depicts the process that was followed by the Hotel on stakeholder engagement and identification of their concerns:

Stakeholder Process of Engagement and Frequency
Shareholders/ Investors
  • Annual General Meeting, which provides an opportunity to review the past year’s performance and engage in discussion with the management.
  • Quarterly financial reports, which provide a review of current performance during the year.
  • Website, regularly updated.
  • E-mail address, provided for comments and suggestions.
Employees
  • Comprehensive appraisal system that takes places bi annually facilitates transparent evaluation, dialogue and performance based remuneration and reward.
  • Training programmes are initiated based on career development and career progression needs
  • Jetwing Sports Day and Jetwing Prathiba our employee talent show are activities that take place to encourage employee engagement.
Customers
  • A guest satisfaction card system is maintained.
  • Regular customer interactions via social media help build and maintain rapport.
  • Website, regularly updated.
  • Jetwing Lighthouse also manages the TripAdvisor page for the property on a daily basis.
  • Guests are educated on the Hotel’s commitment to sustainability via a Green Directory and environmental messages displayed in each guest room and across the Hotel.
Society
  • Jetwing Lighthouse is involved in ongoing projects (Community outreach initiatives) as well as Projects of a one-off nature (Humanitarian programmes) which are undertaken regularly to assist the surrounding communities.
Government/Regulatory Bodies
  • Periodic disclosures
  • Participation in relevant associations