Download Center Icon My Report Icon Chart Generator Icon


Within DFCC Bank’s core lies an undiminished will to excel in every aspect of enterprise. This ethic drives the Bank to find ways to become better at what it does, serving every customer demographic with products and services often ahead of the times: leveraging the best and most advanced technology; always upskilling and outfitting the Bank to become one of Sri Lanka’s best and looking to play a vital, leading role in the national economy.

A word from the leadership


“Our core-banking system, coupled with our digital-first strategy, gives room for considerable growth potential in the years ahead”

Read Chairman’s Message


“DFCC Bank achieved a momentous milestone in reaching an asset base of 486 Bn for the first time in its history. Profitability has soared to 3,222 Mn, while income growth has peaked at 42,649 Mn”

Read CEO’s Review

2021 Recap

Supporting and Empowering Customers
  • Launch of new product propositions targetting varying segments, Customer Contact Centre and Customer Experience Unit
  • Launch of multi-channel internet and mobile-enabled customer touch-points, upgrading digital apps for cashless and contactless transactions
  • Relief packages during the pandemic, extension of debt moratoriums, concessionary loans for selected sectors, temporary overdrafts, import and export loans, extension of short-term loans, overdrafts
Strategic focus on
  • Sustainability Policy supporting vision to be the most customer-centric, digitally enabled bank
  • Systems, protocols, processes and KPIs in place to support the Bank’s sustainability programme
  • Initiatives to embed sustainability practices within the Bank’s ethos
  • Recognition and awards for sustainability: Association of Development Financing Institutions in Asia-Pacific (ADFIAP) – 2 awards, Global Sustainable Finance, Karlsruhe, Germany – 2 awards
  • Best Digital Wallet Sri Lanka – Global Banking and Finance Awards 2021
  • Most Innovative Corporate Banking App Sri Lanka – Global Banking and Finance Awards 2021
  • Market Leader in Cash Management Sri Lanka 2021 – Euromoney Awards
  • Most Trusted Retail Banking Brand in Sri Lanka – Global Brands Magazine, UK, 2021
  • Best Customer Service Banking Brand in Sri Lanka – Global Brands Magazine, UK, 2021
  • Top 100 Most Valuable Consumer Brands in Sri Lanka 2021 – Ranked 27th
  • An honourable mention at Sri Lanka’s “Most Admired Companies” Awards – CIMA and ICCSL
  • Digital strategy based on six pillars: digital channels, digital payments, digital operations, digital services, digital analytics and DFCC Agile (Innovation Hub)
  • Improving customer experience with internet and mobile enabled apps, tri-lingual online communications, specialised units for seamless customer service and experience
  • Enhancing productivity and efficiency through digital processes and automation of operations
  • Customer-centric, digitally enabled banking offering advanced products and services
  • New propositions to suit varying lifestyles, income levels, aspirations
  • Flagship branches and bespoke services for high-net-worth individuals