GRI Content Index

Index No. Description Section

1. Strategy and Analysis
1.1 Statement from the most senior decision-maker of the organization A Message from the Chairman
1.2 Description of key impacts, risks and opportunities Enterprise Risk Management

2. Organizational Profile
2.1 Name of the Organization Corporate Information
2.2 Primary brands, products and/or services Portfolio at a Glance
2.3 Operational structure of the organization, including main divisions, operating companies, subsidiaries and joint ventures Operating Structure
2.4 Location and organization headquarters Corporate Information
2.5 Number of countries where the organization operates and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report About this Report
2.6 Nature of ownership and legal form Corporate Information
2.7 Markets served (including geographic breakdown, sectors served and types of customers/beneficiaries) Customer Capital
2.8 Scale of the reporting organization Highlights of the Year
2.9 Significant changes during the reporting period regarding size, structure, or ownership Review of Business Operations
2.10 Awards received during the period Awards and Accolades

3. Report Parameters
3.1 Reporting period About this Report
3.2 Date of most reason previous report About this Report
3.3 Reporting cycle About this Report
3.4 Contact point for questions regarding the report or its contents About this Report
Report Scope and Boundary
3.5 Process for defining report content About this Report
3.6 Boundary of the report About this Report
3.7 Any specific limitations on the scope or boundary of the report About this Report
3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations and other entities that can significantly affect comparability from period to period and/or between organizations About this Report
3.9 Data measurement techniques and the bases of calculations About this Report
3.10 Explanation of the effect of any restatements of information provided in earlier reports and the reasons for such restatement About this Report
3.11 Significant changes from previous reporting in the scope, boundary or measurement methods applied in the report About this Report
GRI Content Index
3.12 Table identifying the location of the Standard Disclosures in the report GRI Content Index
Assurance
3.13 Policy and current practice with regard to seeking external assurance for the report About this Report

4. Governance, Commitments and Engagement
Governance
4.1 Governance structure of the organization Corporate Governance
4.2 Indicate whether the Chair of the highest governance body is also an executive officer Corporate Governance
4.3 The number and gender of members of the highest governance body that are independent and/or non-executive members Corporate Governance
4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body Corporate Governance
4.5 Linkage between compensation for members of the highest governance body, senior managers and executives and the organization’s performance Corporate Governance
4.6 Process in place for the highest governing body to ensure conflicts of interest are avoided Corporate Governance
4.7 Process for determining the composition, qualifications and expertise of the members of the highest governance body and its committees including any consideration of gender and other indicators of diversity Corporate Governance
4.8 Internally developed statements of mission or values, codes of conducts and principles relevant to economic, environmental and social performance and the status of their implementation Corporate Governance
4.9 Procedures of the highest governance body for overseeing the organization’s identification and management of economic, environmental and social performance Corporate Governance
4.10 Processes for evaluating the highest governance body’s own performance Corporate Governance
Commitments to External Initiatives
4.11 Explanation of whether and how the precautionary approach or principle
is addressed by the organization		 Enterprise Risk Management
4.12 Externally developed economic, environmental and social charters, principles and other initiatives to which the organization subscribes or endorses Social and Environmental Capital
4.13 Membership in industry/business associations Social and Environmental Capital
Stakeholder Engagement
4.14 List of stakeholder groups engaged by the organization About this Report
4.15 Basis for identification and selection of stakeholders with whom to engage About this Report
4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group About this Report
4.17 Key topics concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting About this Report

Economic
Management Approach A Stakeholder Approach to Value Creation
Performance Indicators
Aspect: Economic Performance
EC1 Direct economic value generated and distributed Financial Capital
EC3 Coverage of organization’s defined benefit plan obligations Notes to the Financial Statements
Aspect: Indirect Economic Impacts
EC9 Understanding and describing significant indirect economic impacts, including the extent of impacts Social and Environmental Capital

Environmental
Management Approach A Stakeholder Approach to Value Creation
Performance Indicators
Aspect: Energy
EN5 Energy saved due to conservation and efficiency improvements Social and Environmental Capital
EN7 Initiatives to reduce indirect energy consumption and reductions achieved Social and Environmental Capital
Aspect: Water
EN10 Percentage and total volume of water recycled and reused Social and Environmental Capital
Aspect: Biodiversity
EN11 Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas Social and Environmental Capital
Aspect: Products and Services
EN 26 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation Social and Environmental Capital
Aspect: Compliance
EN28 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations Social and Environmental Capital
Aspect: Transport
EN29 Significant environmental impacts of transporting products & other goods & materials used for the organization’s operations & transporting members of the workforce Social and Environmental Capital
Aspect: Overall
EN30 Total environmental protection expenditures and investments by type Social and Environmental Capital

Labour Practices and Decent Work
Management Approach A Stakeholder Approach to Value Creation
Performance Indicators
Aspect: Employment
LA1 Total workforce by employment type, employment contract and region broken down by gender Employee Capital
LA2 Total number and rate of employee hires and employee turnover by age group, gender and region Employee Capital
LA3 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operations Employee Capital
Aspect: Occupational Health and Safety
LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities, by region and by gender Employee Capital
LA8 Education, training, counselling, prevention of diseases and risk-control programmes in place to assist workforce members, their families or community members regarding serious diseases Employee Capital
Aspect: Training and Education
LA10 Average hours of training per year per employee by gender, and by employee category Employee Capital
LA12 Percentage of employees receiving regular performance and career development reviews, by gender Employee Capital
Aspect: Diversity and Equal Opportunity
LA13 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity Employee Capital

Human Rights
Management Approach A Stakeholder Approach to Value Creation
Performance Indicators
Aspect: Non-Discrimination
HR4 Total number of incidents of discrimination and corrective actions taken Employee Capital
Aspect: Child Labour
HR6 Operations and significant suppliers identified as having significant risk for incidents of child labour, and measures taken to contribute to the elimination effective abolition of child labour Employee Capital

Society
Management Approach A Stakeholder Approach to Value Creation
Performance Indicators
Aspect: Corruption
SO2 Percentage and total number of business units analyzed for risks related to corruption Social and Environmental Capital
SO3 Percentage of employees trained in organization’s anti-corruption policies and procedures Social and Environmental Capital
Aspect: Anti-Competitive Behaviour
SO7 Total of legal actions taken for anti-competitive behaviour, anti-trust and monopoly practices and their outcomes Social and Environmental Capital
Aspect: Compliance
SO8 Monitory value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations Social and Environmental Capital
Aspect: Local Communities
SO9 Operations with significant potential or actual negative impacts on local communities Social and Environmental Capital
SO10 Prevention and mitigation measures implemented in operations with significant potential or actual negative impacts on local communities Social and Environmental Capital

Products Responsibility
Management Approach A Stakeholder Approach to Value Creation
Performance Indicators
Aspect: Customer Health and Safety
PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes Customer Capital
Aspect: Customer Privacy
PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data Customer Capital
Aspect: Compliance
PR9 Monitary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services Customer Capital
Issue Areas GC Principles Relevant GRI Indicators
Human Rights Principle 1
Businesses should support and respect the protection of internationally-proclaimed human rights LA7, LA8, LA13, HR4, HR6, PR2, PR 8
Principle 2
Businesses should make sure that they are not complicit in human rights abuses HR4, HR6
Labour Principle 3
Businesses should uphold the freedom of association and the effective recognition of the right
to collective bargaining		 _
Principle 4
Businesses should uphold the elimination of all forms of forced and compulsory labour HR 7
Principle 5
Businesses should uphold the effective abolition of child labour HR 6
Principle 6
Businesses should uphold the elimination of discrimination in respect of employment and occupation LA2, LA13, HR4
Environment Principle 7
Businesses should support a precautionary approach to environmental challenges EN26, EN30
Principle 8
Businesses should undertake initiatives to promote greater environmental responsibility EN5, EN7, EN10, EN11, EN26, EN28, EN30
Principle 9
Businesses should encourage the development and diffusion of environmentally-friendly technologies EN5, EN7, EN10, EN26, EN30
Anti-Corruption Principle 10
Businesses should work against corruption in all its forms, including extortion and bribery SO2, SO3

Annexes