Digitalisation

Powering performance, enabling transformation

At Sunshine Holdings, technology is far more than a support function it is a core enabler of how we operate, innovate, and grow. IT and Digital function, led by our Group Chief Digital Officer, integrates the rigour of day-to-day IT operations with the dynamism of digital innovation to deliver business value at every level. This dual-focus structure enables us to tailor technology solutions to the unique needs of each business unit, while maintaining consistent governance, security, and excellence across the Group.

Enabling business through technology

The IT function plays a foundational role in managing our infrastructure, cybersecurity, network connectivity, ERP systems, and core applications. This robust backbone ensures business continuity while setting the stage for digital acceleration. Our approach is grounded in practical impact—pairing stable IT operations with transformative digital initiatives to solve real business problems. By co-creating solutions with all nine business units, we ensure that technology investments deliver measurable outcomes in performance, productivity, and customer experience. At the core of this effort is a dual engine of traditional IT and digital transformation where foundational IT capabilities are seamlessly integrated with roles in process improvement, data analytics, and project delivery to accelerate innovation and business impact.

2024/25: A year of digital progress

During the year under review, we advanced several key digital projects focused on demand planning, improving sales productivity, and driving better customer engagement. The digital function worked closely with the Finance team to optimise our ERP systems, ensuring they are fully leveraged to align with business goals. These efforts reflect our philosophy of delivering value through smart, integrated digital capabilities.

Cloud-first, data-driven

Our ongoing shift to the cloud continued to shape our digital trajectory, reinforcing Sunshine’s agility and resilience. Strategic investments in business intelligence (BI) tools delivered real-time dashboards, enabling sharper decisions through better visibility into sales, inventory, and profitability metrics. Additionally, machine learning capabilities were embedded into our data platforms empowering proactive customer engagement and fulfilment strategies.

Strengthening cyber resilience

Security is a non-negotiable pillar of our digital foundation. With our Zero Trust architecture spanning identity, devices, networks, applications, and data, we have institutionalised a proactive cybersecurity posture. Measures such as end-user protection, real-time threat detection, and data loss prevention are now standardised across the Group. We are pleased to report zero major cybersecurity incidents during the reporting period, a testament to our vigilance and investment in cyber resilience.

Embracing the future with AI

FY 2024/25 marked the beginning of our AI journey, with tools like ChatGPT and Microsoft Copilot introduced across several business units. These AI solutions have started reshaping how teams work automating repetitive tasks, accelerating data analysis, and freeing up time for strategic thinking. While we are at the early stages, initial results are promising and pave the way for deeper AI integration across our operations.

Cultivating a digital-first mindset

One of the biggest challenges in digital transformation isn’t technology it’s mindset. At Sunshine, we’ve dedicated significant resources to change management through ERP training, process redesign, and creating space for experimentation. This has fostered a culture that is increasingly innovation-driven, especially among our younger teams. However, embedding digital thinking across the broader organization remains an ongoing mission, requiring continuous reinforcement and leadership.

Looking ahead

Technology will remain central to Sunshine’s future strategy. We are actively exploring new platforms, cloud-native tools, and AI solutions to deepen our digital edge. As we look ahead, our focus remains on building a resilient, agile, and future-ready enterprise where technology empowers every function, every decision, and every customer experience.