Statement of use	DFCC Bank PLC has reported in accordance with the GRI Standards for the 1 January 2024 to 31 December 2024
GRI 1 used	GRI 1: Foundation 2021

GRI Standard/ Other Source	Disclosure	Location/page reference	Omission
			Requirement(s) Omitted	Reason	Explanation
General disclosures
GRI 2: General Disclosures 2021	2-1 Organizational details	4, 235, 415
	2-2 Entities included in the organization’s sustainability reporting	4
	2-3 Reporting period, frequency and contact point	4, 8
	2-4 Restatements of information	Note 01
	2-5 External assurance	7, 411-414
	2-6 Activities, value chain and other business relationships	11-12, 52-53, 117-129, 157-158
	2-7 Employees	101-102, Note 02
	2-8 Workers who are not employees	109
	2-9 Governance structure and composition	30-35, 56, 130-135
	2-10 Nomination and selection of the highest governance body	152, 147-148, 201-202
	2-11 Chair of the highest governance body	22, 30, 140-144
	2-12 Role of the highest governance body in overseeing the management of impacts	56, 135-136, 138
	2-13 Delegation of responsibility for managing impacts	56, 135-136
	2-14 Role of the highest governance body in sustainability reporting	56, 135-136
	2-15 Conflicts of interest	141, 148, 206
	2-16 Communication of critical concerns	134, 198-199, Note 03
	2-17 Collective knowledge of the highest governance body	105, 135, 198-199
	2-18 Evaluation of the performance of the highest governance body	198-199
	2-19 Remuneration policies	146-147, 200-201
	2-20 Process to determine remuneration	146-147, 200-201
	2-21 Annual total compensation ratio	–	2-21	Confidentiality constraints	Information not disclosed due to confidentiality reasons
	2-22 Statement on sustainable development strategy	22-25, 130
	2-23 Policy commitments	54, 132, 134-135, 138
	2-24 Embedding policy commitments	54, 132, 134-135, 138
	2-25 Processes to remediate negative impacts	106, 134, 160-162, 198
	2-26 Mechanisms for seeking advice and raising concerns	106, 134, 160-162, 198-199
	2-27 Compliance with laws and regulations	Note 04
	2-28 Membership associations	121
	2-29 Approach to stakeholder engagement	63-69
	2-30 Collective bargaining agreements	Note 05
Material topics
GRI 3: Material Topics 2021	3-1 Process to determine material topics	70-74
	3-2 List of material topics	70-76
Economic performance
GRI 3: Material Topics 2021	3-3 Management of material topics (Inclusive Economic Growth)	78-83
GRI 201: Economic Performance 2016	201-1 Direct economic value generated and distributed	78-83
	201-2 Financial implications and other risks and opportunities due to climate change	Note 06
	201-3 Defined benefit plan obligations and other retirement plans	349-350
	201-4 Financial assistance received from government	Note 07
Market presence
GRI 3: Material Topics 2021	3-3 Management of material topics (Diversity, Equity and Inclusion)	99-110
GRI 202: Market Presence 2016	202-1 Ratios of standard entry level wage by gender compared to local minimum wage	Note 08
	202-2 Proportion of senior management hired from the local community	Note 09
Indirect economic impacts
GRI 3: Material Topics 2021	3-3 Management of material topics (Developing Sustainable Financial Products and Services, Resilient Communities)	48-51, 54-58
GRI 203: Indirect Economic Impacts 2016	203-1 Infrastructure investments and services supported	54-58, 85-90, 122-129
	203-2 Significant indirect economic impacts	54-58, 85-90, 122-129
Anti-corruption
GRI 3: Material Topics 2021	3-3 Management of material topics (Risk Management and Compliance)	133-135, 160-162
GRI 205: Anti-corruption 2016	205-1 Operations assessed for risks related to corruption	133-135, Note 10
	205-2 Communication and training about anti-corruption policies and procedures	61, Note 10
	205-3 Confirmed incidents of corruption and actions taken	Note 11
Tax
GRI 3: Material Topics 2021	3-3 Management of material topics - (Risk Management and Compliance)	78, 300-301, Note 12
GRI 207: Tax 2019	207-1 Approach to tax	Note 12
	207-2 Tax governance, control, and risk management	Note 12
	207-3 Stakeholder engagement and management of concerns related to tax	Note 12
	207-4 Country-by-country reporting	300-301 Note 12
Energy
GRI 3: Material Topics 2021	3-3 Management of material topics (Climate Action)	84-98
GRI 302: Energy 2016	302-1 Energy consumption within the organization	93-94
	302-2 Energy consumption outside of the organization	93-94
	302-3 Energy intensity	93-94
	302-4 Reduction of energy consumption	93-94
	302-5 Reductions in energy requirements of products and services	Note 13
Emissions
GRI 3: Material Topics 2021	3-3 Management of material topics (Climate Action)	84-98
	305-1 Direct (Scope 1) GHG emissions	96-97
	305-2 Energy indirect (Scope 2) GHG emissions	96-97
	305-3 Other indirect (Scope 3) GHG emissions	96-97
	305-4 GHG emissions intensity	96-97
	305-5 Reduction of GHG emissions	96 Note 14
	305-6 Emissions of ozone-depleting substances (ODS)	96-97
	305-7 Nitrogen oxides (NOx), sulfur oxides (SOx), and other significant air emissions	96-97
Employment
GRI 3: Material Topics 2021	3-3 Management of material topics –(Diversity, Equity and Inclusion, Talent Management)	99-110
GRI 401: Employment 2016	401-1 New employee hires and employee turnover	102, 106
	401-2 Benefits provided to full-time employees that are not provided to temporary or part-time employees	106-107
	401-3 Parental leave	107
Training and education
GRI 3: Material Topics 2021	3-3 Management of material topics (Talent Management)	99-110
GRI 404: Training and Education 2016	404-1 Average hours of training per year per employee	103-104
	404-2 Programs for upgrading employee skills and transition assistance programs	103-105
	404-3 Percentage of employees receiving regular performance and career development reviews	107
Diversity and equal opportunity
GRI 3: Material Topics 2021	3-3 Management of material topics (Women Empowerment, Diversity, Equity and Inclusion)	99-110
GRI 405: Diversity and Equal Opportunity 2016	405-1 Diversity of governance bodies and employees	101-102, 109
	405-2 Ratio of basic salary and remuneration of women to men	109
Non-discrimination
GRI 3: Material Topics 2021	3-3 Management of material topics (Diversity, Equity and Inclusion)	199
GRI 406: Non-discrimination 2016	406-1 Incidents of discrimination and corrective actions taken	Note 15
Local communities
GRI 3: Material Topics 2021	3-3 Management of material topics (Local communities, Women Empowerment)	57-58, 122-130
GRI 413: Local Communities 2016	413-1 Operations with local community engagement, impact assessments, and development programs	57-58, 122-130
	413-2 Operations with significant actual and potential negative impacts on local communities	Note 16
Marketing and labelling
GRI 3: Material Topics 2021	3-3 Management of material topics (Customer Centricity,Brand and Reputation)	111-116
GRI 417: Marketing and Labeling 2016	417-1 Requirements for product and service information and labelling	112, Note 17
	417-2 Incidents of non -compliance concerning product and service information and labelling	Note 18
	417-3 Incidents of non -compliance concerning marketing communications	Note 19
Customer privacy
GRI 3: Material Topics 2021	3-3 Management of material topics - (Customer Centricity, Data Privacy and Cyber Security)	111-116
GRI 418: Customer Privacy 2016	418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data	112

Notes to the GRI Index

Note Number	GRI Reference	Explanation/Remarks
1	GRI 2-4	GHG emissions of DFCC Bank for the base year 2023 were recalculated during the 2024 assessment to ensure a clearer comparison, reflecting updated emission factors.
2	GRI 2-7	All permanent employees are full time employees. As at the end of the financial year 2024, the services of 4 employees at the Contact Center and 4 employees at the PFS department were outsourced. This staff is on fixed-term contracts.
3	GRI 2-16	Six critical concerns were communicated to the highest governance body i.e. the Board during the reporting period. Resolution of two concerns are currently in progress.
4	GRI 2-27	CBSL imposed a penalty of LKR 1 million in March 2024 for a failure to adhere to FTRA and Financial Institutions (Customer Due Diligence) Rules. No other penalties (fines) were imposed during the year for non-compliance of laws and regulations
5	GRI 2-30	The staff of DFCC Bank do not belong to any unions. Hence, there are no collective bargaining agreements in place.
6	GRI 201-2	No significant impacts on the business due to climate change were identified during the reporting period.
7	GRI 201-4	The Bank makes use of concessionary loan schemes and subsidies provided by the Government of Sri Lanka.
8	GRI 202-1	The minimum remuneration paid to entry level employees at DFCC Bank is above the national minimum wage rate. Both males and females are entitled to the same entry level minimum remuneration.
9	GRI 202-2	Percentage of senior management hired from the local community – 100% All senior management (VPs & above) are Sri Lankan citizen residents in Sri Lanka. They operate from offices in Colombo and in the regions.
10	GRI 205-1 GRI 205-2	There is an Anti Bribery & Corruption Policy in place, which is reviewed annually. The latest review was done in the Q4 of 2023 and information with regard to the Policy guidelines was communicated to all staff of the Bank in Q1 of 2024. Further, information to the Bribery & Corruption Policy framework is communicated to new staff under the employment offer letters and also during the orientation programmes. Participation for anti-corruption training and awareness is compulsory for all employees.
11	GRI 205-3	Total number of confirmed incidents in which employees were dismissed or disciplined for corruption – 01
		Total number of confirmed incidents when contracts with business partners were terminated or not renewed due to violations related to corruption – 01
12	GRI 207-1 GRI 207-2 GRI 207-3 GRI 207-4	DFCC Bank follows a well-structured and transparent tax management approach, ensuring compliance with regulatory standards and legal requirements, while aligning with the Bank’s overall business and sustainability strategies. The tax strategy and policy are integrated into the Bank’s broader operational framework and are governed at the highest level, with oversight from the Board . A strong emphasis is placed on regulatory compliance based on the prevailing tax laws of the country. Additionally, DFCC Bank integrates tax governance into its sustainability initiatives, supporting long-term environmental and business objectives. The Bank maintains robust tax governance, control, and risk management practices, with the management team responsible for ensuring consistent compliance. The Board, supported by the Audit and Risk Committee, Internal Audit Department, and the Chief Financial Officer along with the Taxation Unit, oversees tax compliance, internal control systems, and risk management.. DFCC Bank follows a proactive approach to managing tax risks, conducting regular assessments, seeking external advice when necessary, and making operational adjustments to address potential risks. The Bank also promotes transparency through external assurance processes, where independent auditors verify tax disclosures to ensure their accuracy and reliability. Additionally, a confidential whistleblowing mechanism has been implemented to allow employees and stakeholders to report any concerns regarding tax conduct or ethical violations. Engagement with tax authorities is a key aspect of DFCC Bank’s tax strategy. The Bank maintains open communication with regulatory bodies, ensuring compliance and proactively addressing tax-related issues. Furthermore, DFCC Bank actively gathers feedback from stakeholders, including customers, regulators, and investors, integrating their concerns into its tax policies and strategic decision-making.
13	GRI 302-5	Reductions in energy requirements of products and services are not assessed at present.
14	GRI 305-5	GHG emission reductions cannot be assessed accurately for 2024 since the boundaries of the GHG assessment have been changed.
15	GRI 406-1	No incidents with regard to discrimination were reported during the year.
16	GRI 413-2	No formal impact assessments have been done and there are no negative impacts on local communities that we are aware of at present.
17	GRI 417-1	Product and service information is published on the Bank’s website (www.dfcc.lk) and in marketing communication material in three languages: Sinhala, Tamil and English.
18	GRI 417-2	No known incidents were reported on non-compliance concerning product and service information and labeling for the reporting year.
19	GRI 417-3	No known incidents were reported on non-compliance concerning marketing communications for the reporting year.