A series of events of great adversity over the recent past combined to unleash a perfect storm in Sri Lanka. No person or sector of endeavour including the banking industry was spared the ill effects of the economic mayhem that followed. Despite the many negatives experienced, the inherent strength coupled with the yeoman effort and professionalism of our staff helped the Bank to remain resilient. We also kept faith in our proven prudence of strategy, and adherence to a progressive drive towards enhancements in technology, customer convenience and operational efficiencies, to take the Bank forward. These lend context to the overall performance for the year and the solidity of the Bank’s proposition.
To be the most technologically advanced, innovative and customer friendly financial services organization in Sri Lanka, poised for further expansion in South Asia.
Providing reliable, innovative, customer friendly financial services, utilizing cutting edge technology and focusing continuously on productivity improvement whilst developing our staff and acquiring necessary expertise to expand locally and regionally.
To be a responsible financial services provider by enabling and empowering people, enterprises and communities towards environmentally-responsible, socially-inclusive and economically-enriching growth.
We continued to make substantial investments in technology with a view to transitioning every step of the customer journey to digital, elevating their experience and making every interaction rewarding on one hand and optimising business processes leading to enhanced operational efficiencies on the other.