| Key Sustainability Areas | Key Performance Indicaters Verified |
| Product and Service Impact | Number of loans granted to Micro Agriculturists - 364 (48.330 Mn.) |
| Number of loans granted to the North and the East - 2,597 (Rs. 527.646 Mn.) | |
| Number of financial literacy and entrepreneurship development programmes held during the year - 5 | |
| Number of customer centres opened during the year - 14 | |
| Number of ATMs established during the year - 55 | |
| Economic Performance | Statement of sources and distribution of Income |
| Environmental Responsibility | Number of Kg of e-waste disposed/recycled by the Bank in environment-friendly manner - 13,200 kg |
| Number of ATMs purchases during the year conforming to RoHS - 51 | |
| Number of energy efficient equipment replaces during the year | |
| Electricity usage saving during the year water usage saving during the year. | |
| Labour Practice and Decent Work Responsibility |
Location-wise, category-wise, age-wise, gender-wise, service-wise and full time/ part time and outsource staff analysis |
| Return to work and retention rate after maternity leave - | |
| Average hours of training per year per employee by employee category and gender in Sri Lanka | |
| Societal Responsibility | Bank's contribution to CSR trust during the year - 50 Mn. |
| Number of CSR project completed during the year - 67 | |
| Average cost of a CSR project completed - Rs. 900,000/- | |
| Number of undergraduates received grants during the year under 'Sarasaviyata Nawa Saviyak' - 54 | |
| Number of health care projects carried out during the year - 11 | |
| Number of computers and printers handed over during the year - 222 Computers and 36 Printers | |
| Product Responsibility | Number of customer Satisfaction surveys carried out during the year - 1 |